£2500

Packaged Bank Accounts

This report provides comprehensive analysis of the packaged bank accounts market. The multitude of benefits bundled into accounts as standard, as well as the benefits available through external partners, distinguish packaged accounts from regular current accounts. As such, the take up rate and use of packaged accounts is governed largely by consumer views of benefits on offer, as well as consumer knowledge and awareness of account add-ons.

In this report the packaged bank account consumer base undergoes segmentation in order to distinguish user groups centred about key attitudinal trends. Cluster grouping and traditional demographic and social breakdowns allow for an extensive analysis of packaged benefits used; use of ancillary benefits provided through third parties; knowledge of account features; and reasons for cancelling.

Over 20 questions were asked in total, covering the following topics:

  • How many packaged current accounts are owned
  • How much consumers pay each month for the accounts
  • What benefits are bundled into the account
  • What bundled benefits are used
  • How much consumers think the benefits of their main packaged account are worth to them over the course of a year
  • How well consumers understand and know about the features of their packaged account
  • How consumers judge the value for money they get from their main packaged current account
  • How often consumers search for a better packaged current account deal
  • What source of information consumers always or normally use for finding packaged current bank accounts deals
  • The provider from which consumers obtained their account
  • If consumers have changed the provider of their packaged bank account within the past two years
  • If consumers are considering switching account provider
  • Attitudes towards the benefits bundled into their packaged accounts.

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