The B2B User – Service Delivery and Client Contact | Market Research | SixthSense | Market Reports

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Content

Introduction & ScopeToggle
Report SummaryToggle
B2B Legal User BackgroundToggle
- B2B executives need regular legal advice
- SMEs and larger businesses take different routes to legal advice
B2B use of solicitors/law firmsToggle
- Few frequent users of solicitors and law firms
- One or many suppliers of legal services?
Procurement – More Differences Between Large and Small ClientsToggle
- Use of legal services focused on employment and contracts
Choosing Legal AdviceToggle
- Nothing beats experience and the personal touch
- Choosing legal advice for a personal legal matter
Client SatisfactionToggle
- B2B users’ verdict – could do better
The B2B Client – Attitudes and PerceptionsToggle
- New ways of providing services appeal to significant numbers of B2B users
- One-stop shop for professional services – a market gap for SMEs?
The B2B User – Service Delivery and Client ContactToggle
- Anywhere, anytime, anyway
- Online Legal ServicesToggle
  - Clear enthusiasm to go online
B2B Users – Legal FeesToggle
- Fixed fees to replace the billable hour please
- B2B users know their legislation and regulations
Establishing Market SizeToggle
Leading Law Firms and Legal SuppliersToggle
- Market shares
Selected Legal BrandsToggle
The FutureToggle
AppendixToggle
- Key dataToggle
  - Survey demographics
DownloadsToggle

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The B2B User – Service Delivery and Client Contact

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YouGov - What the world thinks

SixthSense™

Business Legal Services
£2500

Content

The B2B User – Service Delivery and Client Contact

LATEST RESEARCH | 22 May 2013

YouGov - What the world thinks

SixthSense™

Business Legal Services £2500

Content

The B2B User – Service Delivery and Client Contact

LATEST RESEARCH | 22 May 2013

Business Legal Services
£2500