The Consumer – Legal Fees | Market Research | SixthSense | Market Reports

SixthSense™

Legal Services
£2500

Content

Introduction & ScopeToggle
- Methodology
- Abbreviations
Report SummaryToggle
- Use of legal services
- The legal lifecycle
Word of MouthToggle
- Online access versus face-to-face contact
- The Brands are coming
Consumers Look for Experience and QualificationsToggle
- High street one-stop shops
- Transparent fees
- Consumer survey identifies opportunities
Market Size and Forecast
Consumer Legal MarketsToggle
- Law firm competitive positions
Consumer BackgroundToggle
- Limited regular long-term use
- Why use legal services
Specific Legal IssuesToggle
- Too few adults make a will
- Divorce or civil partnership dissolution
- Residential conveyancing
The Consumer – Choosing Legal AdviceToggle
- Word of mouth very important for those who have used a solicitor
- Choosing legal advice – is the Internet set to become significant?
- Straightforward legal matter
- Complicated legal matter
- Nothing beats experience and the personal touch
- Many satisfied customers but still room for improvement
- Claims management companies
The Consumer – Attitudes and PerceptionsToggle
- Consumers need persuading about alternative sources of legal advice
- Conveyancing – interest in building societies/estate agents
- Making a will – law firms remain dominant choice
- PI/medical negligence cases – some could turn to insurance companies
- Employment disputes – law firms out ahead in pole position
Consumer Brands as Legal Services ProvidersToggle
- The Co-op - good with law
- Legal services brands – few and far between
The Consumer – Local Delivery and Client ContactToggle
- One-stop shops on the high street
- Local referrals
- Online legal services
The Consumer – Legal FeesToggle
- Fixed fees to replace the billable hour
The Consumer – Perceptions of Solicitors Toggle
- Reality TV or fiction
- Total market
- The bad news
- Some good news
Personal Injury/Accident
Residential Conveyancing
Law Firms and Legal SuppliersToggle
- Market shares
- The UK’s leading law firms
- Clifford Chance
- Linklaters
Consumer Law Firms
Personal Injury (PI) Brands
Residential ConveyancingToggle
- Co-operative Legal Services
- Countrywide Conveyancing Services
- Enact Direct Legal Solutions
- Irwin Mitchell
- National Accident Helpline
- Optima Legal
- Russell Jones Walker
- Shoosmiths
The FutureToggle
- Short-term outlook
- 6th October 2011 – does the legal services big bang begin?
- Retail legal services market targeted by ABSs
- Legal aid cuts
- no win, no fee – No longer?
- Digital access to replace physical proximity
- More national legal brand advertising
- Legal iPhone apps – redefining legal services
- The legal services board – a new consumer champion
- Client satisfaction moving up the agenda
- Better out than in
DownloadsToggle
- Questionnaire
- Report PDF
- Datasheet

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The Consumer – Legal Fees

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YouGov - What the world thinks

SixthSense™

Legal Services
£2500

Content

The Consumer – Legal Fees

LATEST RESEARCH | 26 May 2013

YouGov - What the world thinks

SixthSense™

Legal Services £2500

Content

The Consumer – Legal Fees

LATEST RESEARCH | 26 May 2013

Legal Services
£2500